Daniel Lee Blog 6

As I was paying my credit bills online on chase.com, I thought the design by Chase used some of the techniques described in chapter five of our textbook. First is that the website provides instructive design. On the first step page of the credit card payment page, the user is only required to fill out or choose 3 fields. These fields include pay from, payment amount, and payment date. Pay from section is default to your chase bank account so the users really do not have to worry about. Payment amount has four different options to choose from and each option has instructive text on the right side of the option that teaches the users how to fill in that field. Payment date automatically default as the current date but user can change easily. By having the default current day, the user can see what format of the date is required to fill in.

Chase also provides help documents for the users to fully understand. Next to every required field, there is a picture of a question mark in a green box. Once the user clicks this box, help center on a new window pops up and the users are able to read more in detail about the field user have questions about.